Mass Appeal of Mass On Test

Mass On Test — You’re probably wondering what that is and how it benefits you, the dealer, right? It’s not something you have access to doing yourself, but it’s definitely something we can do to make your life so much easier when you’re challenged or dying to relax and enjoy your time. Initially, when our […]

Custom Temp Noting

Noting accounts is vitally important for ensuring our Central Station knows exactly how to handle your customers’ signals if your parameters are outside of normal protocols. If the notes are permanent on the account, it should be placed on the actual account’s notes. Sometimes, though, things happen that require temporary notes that supersede the normal […]

Undefined/Invalid Alarms and Our Process

There have been several changes in our system since the migration from Microkey to Stages. One of them is what we used to call Invalid alarms. In Stages, they’re now called ‘Undefined’ and they happen much less frequently thanks to some of the neat capabilities Stages comes with inherently. It’s important to know that Undefined […]

System Inactivity Signals: How Can It Help You?

System Inactivity signals report to our Central Station as trouble signals. Unless alternate instructions have been notated on your dealer notepad or directly on a customer’s account, this particular signal triggers a call from our dispatchers directly to you, the dealer, where they either leave a message or tell you directly. What is a System […]

Keeping Spirits Bright Holiday Tips and Tricks

Tips to ensure both rapid response and minimal false alarm calls during holidays. People tend to leave town during the holidays, which is awesome! Don’t forget that we can put temporary vacation notes on accounts with alternate action plans so that we’re protecting their homes by calling the appropriate people. Your customers are welcome to […]

How To Add Seasonal Schedules

With Black Friday rapidly approaching and many corporate accounts that include retail, food service, and other holiday affected businesses, we thought it would be a good idea to share how you can create an alternate holiday schedule for your impacted business customers. As we know, holidays can get very hectic, so the more accurate our […]

Dealers and the Team Assist

There’s only one thing our Central Station Operators love more than talking to you, Our Dealers. That’s helping your customers either when they call in needing help or when they are receiving our calls. Our operators are passionate about their job and making sure you and your customers are taken care of. They value the […]

Getting to Know Us Pt. 3 #AAMCS

Continuing our introductions of our Support team, we’d like to introduce Michelle S! A dynamic team member, she’ll be at the #CANASA event at Security Canada (booth 137) and #ISCEAST2019 in New York (booth 511). So far you’ve gotten to know Phill and Victoria who will also be at both events. Now we’d like to […]

Getting to Know Us…Pt. 2 #AAMCS

We have two major events coming up soon (Security Canada Central aka #CANASA where we’ll be at booth #137, and ISC East aka #ISCEast at booth #511) that we’re thrilled to be part of, and it got us thinking. We talk to you, our dealers, on the phone all the time. Wouldn’t it be great […]