Mass Appeal of Mass On Test

Mass On Test — You’re probably wondering what that is and how it benefits you, the dealer, right? It’s not something you have access to doing yourself, but it’s definitely something we can do to make your life so much easier when you’re challenged or dying to relax and enjoy your time. Initially, when our […]

Custom Temp Noting

Noting accounts is vitally important for ensuring our Central Station knows exactly how to handle your customers’ signals if your parameters are outside of normal protocols. If the notes are permanent on the account, it should be placed on the actual account’s notes. Sometimes, though, things happen that require temporary notes that supersede the normal […]

Undefined/Invalid Alarms and Our Process

There have been several changes in our system since the migration from Microkey to Stages. One of them is what we used to call Invalid alarms. In Stages, they’re now called ‘Undefined’ and they happen much less frequently thanks to some of the neat capabilities Stages comes with inherently. It’s important to know that Undefined […]

Keeping Spirits Bright Holiday Tips and Tricks

Tips to ensure both rapid response and minimal false alarm calls during holidays. People tend to leave town during the holidays, which is awesome! Don’t forget that we can put temporary vacation notes on accounts with alternate action plans so that we’re protecting their homes by calling the appropriate people. Your customers are welcome to […]

How To Add Seasonal Schedules

With Black Friday rapidly approaching and many corporate accounts that include retail, food service, and other holiday affected businesses, we thought it would be a good idea to share how you can create an alternate holiday schedule for your impacted business customers. As we know, holidays can get very hectic, so the more accurate our […]

Holiday Closings For Biz Customers

Holidays are important to everyone, but for business customers, it can also be extremely complicated, and their livelihood and peace-of-mind count on you, our Dealers, getting things right and ensuring Central Station is giving their best for your people. Here’s why ensuring you have an accurate Holiday Schedule entered into Stages is a huge benefit […]

Dealers and the Team Assist

There’s only one thing our Central Station Operators love more than talking to you, Our Dealers. That’s helping your customers either when they call in needing help or when they are receiving our calls. Our operators are passionate about their job and making sure you and your customers are taken care of. They value the […]

Password Properly

Customer safety and security is everyone’s mutual goal in our world. Our devices help give our customers peace of mind and protection, and we, as a team, work together to ensure that their trust is well founded. To that end, when an event occurs and we need to call to make sure everything is ok, […]