While the most popularly monitored alarms are residential and commercial burglar and fire alarms, they’re not all we help manage.
Very important, but rarely thought of in reference to alarms, are medical facilities, farms, school cafeterias, restaurants, grocery stores…and the list goes on and on.
What kind of non-fire, non-burg alarms do we monitor for them? Well, for farms, from chicken coops to hog farms, etc. we often monitor their temperature and power. Why would this be important? Because a mistake such as an unrealized power situation or temperatures that get too hot or too cold can put their entire crop/livelihood in jeopardy and time is of the essence.
Same thing applies to the refrigeration and freezers at schools, restaurants, and grocery stores. Can you imagine giving an entire school or restaurant salmonella because the refrigerator wasn’t working properly over the weekend and staff never knew? Or worse, can you imagine coolers in the grocery store not working for hours on end, tainting meats that go into your home and are served to your families? That’s a pretty huge deal!
Medical facilities need to keep things like blood, platelets, organs and other biologicals at viable temperatures. There’s also computer rooms, etc that need their temperatures closely monitored.
Bottom line is that we’re willing and able to help them all. Here’s our process and how you can help us help your clients.
First Step for our farm/temperature/water alarms (and yes, we also monitor for flooding or sump pumps) is always to call and notify keyholders. Yes, this does mean we go down the entire list until we speak to a person and notify them of the alarm.
- If there are separate lists for weekdays and weekends (or different calls for different times), it can be programmed to reflect this.
- Call lists can be updated as often or as little as you choose, but keep in mind, obsolete call lists mean we sometimes can’t notify your customers.
The Second Step happens when we are unable to notify a keyholder of the alarm on the first step. We place the alarm on a 10 minute hold and notify the entire dispatch team.
The Third Step is when the alarm comes off the 10 minute hold and no keyholders have called back or been notified. At this point we’re going through the entire keys list a 2nd time.
Fourth Step if we are still unable to reach keys would be a call to you, the dealer to notify you that we’ve been unable to reach your client.
Please know that these alarms are NOT something we dispatch on. These are notification only.