Customer safety and security is everyone’s mutual goal in our world. Our devices help give our customers peace of mind and protection, and we, as a team, work together to ensure that their trust is well founded.
To that end, when an event occurs and we need to call to make sure everything is ok, it’s extremely helpful if we are able to get them verified immediately.
As discussed before, there are several ways for a password to be placed on an account, and we thought there might be some confusion on exactly where to place these things.
The GENERAL account passcode:
As seen above, once you’re in the Data Entry screen, you’re simply clicking on the tab labelled Code Words (it’s the tab with an arrow pointing at it in the above picture) and entering the code word in the spot marked by a black box.
A couple of things to keep in mind:
- This code word is able to be used by anyone to clear an alarm or place an account on test, so if this is NOT what you want, this is NOT where the code goes.
- If no code word is needed, writing “none needed” or “none” in the code word spot is helpful
- If custom codes per user is the way you’ve opted to go, it helps to see “see list” or something to that effect in the code word spot.
- If you have a customer who will need a clue or question to lead them to the correct code, fill in the spot that says “Code Word Question” so that we can help them or have very specific notes written on any exceptions you’re willing to accept, including calling you before dispatch to clear an alarm.
Although most common with business accounts, custom passwords are not limited to them. Although it may seem like common sense to some of you, it isn’t always that obvious.
When entering contacts for the call list, if you’re wanting to add a custom code, all you have to do is simply look down a bit further and enter the code into the box like the one squared off in the above picture.
A few things to keep in mind:
- That particular code will only be good for the keyholder you’ve listed along with the code word.
- The effective and expire dates listed under the passcode spot allow for a temporary keys list.
- If you leave the expire date open, when your customer calls you to tell you someone’s been terminated, filling in the date will expire the keys list for your operators, too, making it easier to update lists for your business accounts.
As always, please feel free to reach out to our Support Team for any questions you may have. And if you’re still learning to navigate Stages, please check out our videos for pointers and tools.