With upcoming events at Security Canada in Toronto (our first time there- we’re Booth #137 and we’d love to meet you) and ISC East in New York (We’re booth #511–so please stop to say hello), we decided it was a great time for you, our dealers, to put faces to the voices and names you […]
Although our Central Station handles all sorts of emergencies and crises, the calls they least like to handle are the ones where an emergency has occurred (or maybe it was just a potential one), we were unable to help, and it was utterly preventable. What am I talking about, you wonder? It’s calls like these: […]
We love when you, our dealers, sign up new accounts! Now that everyone has a pretty good handle on how to place accounts in service, it’s important for everyone to know which fields are mandatory to be completed before bringing the accounts active as well as which fields will trigger a warning that information is […]
Lately our Central Station has noticed an influx of accounts that appear to be missing addresses because they’ve been placed in the wrong data entry blocks, and it’s easy to see why. When entering a new account you see something like this: As you can see, on a new account being created, there’s only a […]
That’s right, ladies and gentlemen! Thanks to all the efforts of you hardworking folks, both internal staff (operators, dealer support, ancillary staff) and external teammates and partners (Yes, dealers, we mean YOU!) we’ve been able to make an All American dream of expanding internationally come true! With this milestone, we’re pleased and excited to announce […]
Are you going to be at ISC West? We are! While we can’t wait for the reunion with some of you, we’re also thrilled at the opportunity to put faces to names we interact with every day. As we’ve posted on our various social media platforms (Facebook, Twitter handle: @AllAmerCS, LinkedIn, and Instagram handle: allamericanmonitoring), […]
Ok, let’s get real for a moment. Thanks to friendly, helpful operators, the Central Station has become a bit of a catch all. Don’t get us wrong, it actually makes sense. They’re the ones who call on your troubles, power outages, and alarms. They’re usually who your customers call to place accounts on test. In […]
In prior posts we’ve visited the importance of having current contact lists, medical information, and accurate zone lists. But there are other important factors that can help ensure your customers get the best, most timely response. Detailed notes for an operator to follow are key. Here are some bits of information that can be extremely […]
We all know there are the accidental medical alarm triggers. You know, the ones where customers are attempting to clear trouble signals from their alarms and push the triangle button instead, thereby triggering their medical alarms? While those are unfortunate, they’re not the alarms that concern the dispatch team (mostly because those people answer […]
We really appreciate our installers and value their customers and the trust they put in us to keep them safe, along with their businesses. We guard them for Fire, Burglary, Medical, and Panic/Duress, but there are other things that we can monitor to help ensure our customers be safe and confident in our care… Non-Emergency […]