With upcoming events at Security Canada in Toronto (our first time there- we’re Booth #137 and we’d love to meet you) and ISC East in New York (We’re booth #511–so please stop to say hello), we decided it was a great time for you, our dealers, to put faces to the voices and names you […]
We love when you, our dealers, sign up new accounts! Now that everyone has a pretty good handle on how to place accounts in service, it’s important for everyone to know which fields are mandatory to be completed before bringing the accounts active as well as which fields will trigger a warning that information is […]
As mentioned in prior articles, placing accounts on test is hugely important. In fact, as we showed you in our Beginning Stages post as well as 5 Times to Test, something as simple as placing an account on test is where Activating an account begins and it can save you and your customer from having […]
Ok, let’s get real for a moment. Thanks to friendly, helpful operators, the Central Station has become a bit of a catch all. Don’t get us wrong, it actually makes sense. They’re the ones who call on your troubles, power outages, and alarms. They’re usually who your customers call to place accounts on test. In […]
Zone lists are very important pieces of information to ensure responders are focusing their attention on the right places, and yet it’s amazing how often dispatches discover either no zone lists, or limited lists with very vague descriptions. Here are a few reasons why it’s important. When responding to a fire, panic alarm, or burglary, […]
As dealers, it’s important that your customers keep their equipment in tip-top shape. It helps if they know where to call if and when they need to put their accounts on test and when to do so. Monthly or Quarterly Alarm Test – Encourage your customers to call the central station to place their accounts […]
In our business, timely responses are everything. Our Central Station dispatchers strive to ensure that we’re able to help your customers as quickly and efficiently as possible because, from Day 1, we make sure they understand their jobs are to help save lives and property. And they take pride in giving YOU, our dealers, their […]
For a while now, we’ve wanted to create a deeper, stronger connection with our dealers. One that would enable us to be flexible, more available, and simply put, more connected. We’ve wanted to create a place where we could share some thoughts on ways to help our dealers with some of the day to day […]