When Your Customers Need….YOU!

Ok, let’s get real for a moment. Thanks to friendly, helpful operators, the Central Station has become a bit of a catch all. Don’t get us wrong, it actually makes sense. They’re the ones who call on your troubles, power outages, and alarms. They’re usually who your customers call to place accounts on test. In […]

In the Zone (5 Reasons Why Zone Lists Matter)

Zone lists are very important pieces of information to ensure responders are focusing their attention on the right places, and yet it’s amazing how often dispatches discover either no zone lists, or limited lists with very vague descriptions. Here are a few reasons why it’s important. When responding to a fire, panic alarm, or burglary, […]

5 Times to Test #SecurityEducation

As dealers, it’s important that your customers keep their equipment in tip-top shape. It helps if they know where to call if and when they need to put their accounts on test and when to do so. Monthly or Quarterly Alarm Test – Encourage your customers to call the central station to place their accounts […]

5 Ways to Prevent Dispatch Delays

In our business, timely responses are everything. Our Central Station dispatchers strive to ensure that we’re able to help your customers as quickly and efficiently as possible because, from Day 1, we make sure they understand their jobs are to help save lives and property. And they take pride in giving YOU, our dealers, their […]