With upcoming events at Security Canada in Toronto (our first time there- we’re Booth #137 and we’d love to meet you) and ISC East in New York (We’re booth #511–so please stop to say hello), we decided it was a great time for you, our dealers, to put faces to the voices and names you […]
Although our Central Station handles all sorts of emergencies and crises, the calls they least like to handle are the ones where an emergency has occurred (or maybe it was just a potential one), we were unable to help, and it was utterly preventable. What am I talking about, you wonder? It’s calls like these: […]
We love when you, our dealers, sign up new accounts! Now that everyone has a pretty good handle on how to place accounts in service, it’s important for everyone to know which fields are mandatory to be completed before bringing the accounts active as well as which fields will trigger a warning that information is […]
While the most popularly monitored alarms are residential and commercial burglar and fire alarms, they’re not all we help manage. Very important, but rarely thought of in reference to alarms, are medical facilities, farms, school cafeterias, restaurants, grocery stores…and the list goes on and on. What kind of non-fire, non-burg alarms do we monitor for […]
Panic Alarms. Especially after all the crazy shootings, these alarms become more important than ever. They’re not solely for business and there are multiple ways they can be triggered, so it’s imperative that you, as well as your customers, know the process and how it works. As you, the dealers, know… These particular alarms come […]
Ok, let’s get real for a moment. Thanks to friendly, helpful operators, the Central Station has become a bit of a catch all. Don’t get us wrong, it actually makes sense. They’re the ones who call on your troubles, power outages, and alarms. They’re usually who your customers call to place accounts on test. In […]
In prior posts we’ve visited the importance of having current contact lists, medical information, and accurate zone lists. But there are other important factors that can help ensure your customers get the best, most timely response. Detailed notes for an operator to follow are key. Here are some bits of information that can be extremely […]
We all know that having a security system doesn’t guarantee a home doesn’t get broken into. Especially when the home owners are out of town. We also all know that you, the dealers, try to stress the importance of not announcing on social media or via answering machines or voicemails that they’re not home, and […]
Zone lists are very important pieces of information to ensure responders are focusing their attention on the right places, and yet it’s amazing how often dispatches discover either no zone lists, or limited lists with very vague descriptions. Here are a few reasons why it’s important. When responding to a fire, panic alarm, or burglary, […]
We all know there are the accidental medical alarm triggers. You know, the ones where customers are attempting to clear trouble signals from their alarms and push the triangle button instead, thereby triggering their medical alarms? While those are unfortunate, they’re not the alarms that concern the dispatch team (mostly because those people answer […]