Custom Temp Noting

Noting accounts is vitally important for ensuring our Central Station knows exactly how to handle your customers’ signals if your parameters are outside of normal protocols. If the notes are permanent on the account, it should be placed on the actual account’s notes. Sometimes, though, things happen that require temporary notes that supersede the normal […]

Undefined/Invalid Alarms and Our Process

There have been several changes in our system since the migration from Microkey to Stages. One of them is what we used to call Invalid alarms. In Stages, they’re now called ‘Undefined’ and they happen much less frequently thanks to some of the neat capabilities Stages comes with inherently. It’s important to know that Undefined […]