Noting accounts is vitally important for ensuring our Central Station knows exactly how to handle your customers’ signals if your parameters are outside of normal protocols. If the notes are permanent on the account, it should be placed on the actual account’s notes. Sometimes, though, things happen that require temporary notes that supersede the normal […]
There have been several changes in our system since the migration from Microkey to Stages. One of them is what we use to call Invalid Alarms. Now using Stages, they’re called ‘Undefined’ and they happen much less frequently thanks to some of the neat capabilities Stages comes equipped with. It’s important to know that Undefined […]
System Inactivity signals report to our Central Station as trouble signals (unless alternate instructions have been given) and triggers a notification from our dispatchers directly to the Dealer. What is a System Inactivity Signal? A notification that the alarm system hasn’t been armed or disarmed for a specific amount of time. Depending on how it […]
It’s been brought to our attention that there have been several of our dealers lately that don’t know or understand the difference between a Subscriber or the Contact List and what the purpose of a subscriber is. On Residential accounts: On Fire & Gas alarms Subscriber/Premise numbers are the only ones called to verify prior […]
With Black Friday rapidly approaching and many corporate accounts that include retail, food service, and other holiday affected businesses, we thought it would be a good idea to share how you can create an alternate holiday schedule for your impacted business customers. As we know, holidays can get very hectic, so the more accurate our […]
Hurricane Dorian was a gut check for a lot of people on East Coast of the US and many of the islands in the Atlantic that were unfortunate enough to be in his path. First, we’d like to send out our warmest regards to the Bahamas and let them know our thoughts and prayers are […]
Is it just us or has August flown right by? If you’re anything like us, the summer months have been busy. With that in mind, we’d love for you to mark your calendars now for Global Security Exchange 2019 — also known as #GSX19 for those of you who follow along with social media (we […]
One of our goals here at All American Monitoring is to help you, our dealers, be as effective and efficient as possible. This includes ensuring your customers and their alarm systems are functioning properly, and when they’re not, making sure you and they are properly advised of the situation. When there are issues, signals are […]
We love when you, our dealers, sign up new accounts! Now that everyone has a pretty good handle on how to place accounts in service, it’s important for everyone to know which fields are mandatory to be completed before bringing the accounts active as well as which fields will trigger a warning that information is […]
Lately our Central Station has noticed an influx of accounts that appear to be missing addresses because they’ve been placed in the wrong data entry blocks, and it’s easy to see why. When entering a new account you see something like this: As you can see, on a new account being created, there’s only a […]