Custom Temp Noting

Noting accounts is vitally important for ensuring our Central Station knows exactly how to handle your customers’ signals if your parameters are outside of normal protocols. If the notes are permanent on the account, it should be placed on the actual account’s notes. Sometimes, though, things happen that require temporary notes that supersede the normal […]

Undefined/Invalid Alarms and Our Process

There have been several changes in our system since the migration from Microkey to Stages. One of them is what we used to call Invalid alarms. In Stages, they’re now called ‘Undefined’ and they happen much less frequently thanks to some of the neat capabilities Stages comes with inherently. It’s important to know that Undefined […]

System Inactivity Signals: How Can It Help You?

System Inactivity signals report to our Central Station as trouble signals. Unless alternate instructions have been notated on your dealer notepad or directly on a customer’s account, this particular signal triggers a call from our dispatchers directly to you, the dealer, where they either leave a message or tell you directly. What is a System […]

How To Add Seasonal Schedules

With Black Friday rapidly approaching and many corporate accounts that include retail, food service, and other holiday affected businesses, we thought it would be a good idea to share how you can create an alternate holiday schedule for your impacted business customers. As we know, holidays can get very hectic, so the more accurate our […]

Headed for the Windy City #GSX19

Is it just us or has August flown right by? If you’re anything like us, the summer months have been busy. With that in mind, we’d love for you to mark your calendars now for Global Security Exchange 2019 — also known as #GSX19 for those of you who follow along with social media (we […]

Excessive Signals: What to Know

One of our goals here at All American Monitoring is to help you, our dealers, be as effective and efficient as possible. This includes ensuring your customers and their alarm systems are functioning properly, and when they’re not, making sure you and they are properly advised of the situation. When there are issues, signals are […]