It’s been brought to our attention that there have been several of our dealers lately that don’t know or understand the difference between a Subscriber or the Contact List and what the purpose of a subscriber is. On Residential accounts: On Fire & Gas alarms Subscriber/Premise numbers are the only ones called to verify prior […]
With Black Friday rapidly approaching and many corporate accounts that include retail, food service, and other holiday affected businesses, we thought it would be a good idea to share how you can create an alternate holiday schedule for your impacted business customers. As we know, holidays can get very hectic, so the more accurate our […]
Holidays are important to everyone, but for business customers, it can also be extremely complicated, and their livelihood and peace-of-mind count on you, our Dealers, getting things right and ensuring Central Station is giving their best for your people. Here’s why ensuring you have an accurate Holiday Schedule entered into Stages is a huge benefit […]
We have two major events coming up soon (Security Canada Central aka #CANASA where we’ll be at booth #137, and ISC East aka #ISCEast at booth #511) that we’re thrilled to be part of, and it got us thinking. We talk to you, our dealers, on the phone all the time. Wouldn’t it be great […]
You, our amazing dealer, have just signed up a new account. Of course you want to get them started right away. That means making sure you’ve got an account number handy. That you’ve got their pertinent information including contact lists and passwords and correct addresses and dispatch numbers. And you want to get it all […]
Have you noticed how sometimes it seems that the more freedom you have, the more complicated and confusing things can get? It’s a classic case of ‘be careful what you wish for’ more often than not. For those who have been with us for a long time, you all remember when cancelling accounts required a […]
We love when you, our dealers, sign up new accounts! Now that everyone has a pretty good handle on how to place accounts in service, it’s important for everyone to know which fields are mandatory to be completed before bringing the accounts active as well as which fields will trigger a warning that information is […]
On the Data Entry portion of Stages we’ve noticed that everyone seems to have a pretty good understanding of how to add keyholder contacts to accounts. It’s not often anymore that we find accounts with no keyholders unless it’s either deliberate or it’s an account in the process of being created. Where we’re running into […]
On the last post we talked about the importance of correct address placement on accounts. There’s one last tweak we need to tell you about though, because it can make a huge impact on your business and you’ve probably been skipping it and it’s right under the address section. That’s right. It’s the box in […]
Lately our Central Station has noticed an influx of accounts that appear to be missing addresses because they’ve been placed in the wrong data entry blocks, and it’s easy to see why. When entering a new account you see something like this: As you can see, on a new account being created, there’s only a […]