It’s been brought to our attention that there have been several of our dealers lately that don’t know or understand the difference between a Subscriber or the Contact List and what the purpose of a subscriber is. On Residential accounts: On Fire & Gas alarms Subscriber/Premise numbers are the only ones called to verify prior […]
With Black Friday rapidly approaching and many corporate accounts that include retail, food service, and other holiday affected businesses, we thought it would be a good idea to share how you can create an alternate holiday schedule for your impacted business customers. As we know, holidays can get very hectic, so the more accurate our […]
We’ve been having an amazing time this year, traveling to various events and getting to meet you, our dealers. We have one more big event left. This one will bring us to New York, and we hope we’ll see a bunch of you at ISC East! We’ll be at booth #511, so please stop by […]
Holidays are important to everyone, but for business customers, it can also be extremely complicated, and their livelihood and peace-of-mind count on you, our Dealers, getting things right and ensuring Central Station is giving their best for your people. Here’s why ensuring you have an accurate Holiday Schedule entered into Stages is a huge benefit […]
There’s only one thing our Central Station Operators love more than talking to you, Our Dealers. That’s helping your customers either when they call in needing help or when they are receiving our calls. Our operators are passionate about their job and making sure you and your customers are taken care of. They value the […]
We have two major events coming up soon (Security Canada Central aka #CANASA where we’ll be at booth #137, and ISC East aka #ISCEast at booth #511) that we’re thrilled to be part of, and it got us thinking. We talk to you, our dealers, on the phone all the time. Wouldn’t it be great […]
With upcoming events at Security Canada in Toronto (our first time there- we’re Booth #137 and we’d love to meet you) and ISC East in New York (We’re booth #511–so please stop to say hello), we decided it was a great time for you, our dealers, to put faces to the voices and names you […]
Customer safety and security is everyone’s mutual goal in our world. Our devices help give our customers peace of mind and protection, and we, as a team, work together to ensure that their trust is well founded. To that end, when an event occurs and we need to call to make sure everything is ok, […]
Hurricane Dorian was a gut check for a lot of people on East Coast of the US and many of the islands in the Atlantic that were unfortunate enough to be in his path. First, we’d like to send out our warmest regards to the Bahamas and let them know our thoughts and prayers are […]
As we continue to build and improve or relationships and businesses it’s important to us that we’re giving you all the information and tools needed to help support your businesses. Here are a few basic tips to remember: Once an account is activated or placed “In Service” billing for that account starts. Placing an account […]