Mass Appeal of Mass On Test

Mass On Test — You’re probably wondering what that is and how it benefits you, the dealer, right? It’s not something you have access to doing yourself, but it’s definitely something we can do to make your life so much easier when you’re challenged or dying to relax and enjoy your time. Initially, when our […]

Undefined/Invalid Alarms and Our Process

There have been several changes in our system since the migration from Microkey to Stages. One of them is what we used to call Invalid alarms. In Stages, they’re now called ‘Undefined’ and they happen much less frequently thanks to some of the neat capabilities Stages comes with inherently. It’s important to know that Undefined […]

System Inactivity Signals: How Can It Help You?

System Inactivity signals report to our Central Station as trouble signals. Unless alternate instructions have been notated on your dealer notepad or directly on a customer’s account, this particular signal triggers a call from our dispatchers directly to you, the dealer, where they either leave a message or tell you directly. What is a System […]

Keeping Spirits Bright Holiday Tips and Tricks

The Winter Holiday is fast upon us, so we thought we’d share a few reminders and holiday hacks to ensure you can work smarter, not harder this season so you can enjoy the people you love. People tend to leave town during the holidays, which is awesome! Don’t forget that we can put temporary vacation […]

Adding Subscribers & Why It Matters

On the Data Entry portion of Stages we’ve noticed that everyone seems to have a pretty good understanding of how to add keyholder contacts to accounts. It’s not often anymore that we find accounts with no keyholders unless it’s either deliberate or it’s an account in the process of being created. Where we’re running into […]

All American International?

That’s right, ladies and gentlemen! Thanks to all the efforts of you hardworking folks, both internal staff (operators, dealer support, ancillary staff) and external teammates and partners (Yes, dealers, we mean YOU!) we’ve been able to make an All American dream of expanding internationally come true! With this milestone, we’re pleased and excited to announce […]

When Your Customers Need….YOU!

Ok, let’s get real for a moment. Thanks to friendly, helpful operators, the Central Station has become a bit of a catch all. Don’t get us wrong, it actually makes sense. They’re the ones who call on your troubles, power outages, and alarms. They’re usually who your customers call to place accounts on test. In […]

Value In Vacation Notes

We all know that having a security system doesn’t guarantee a home doesn’t get broken into. Especially when the home owners are out of town. We also all know that you, the dealers, try to stress the importance of not announcing on social media or via answering machines or voicemails that they’re not home, and […]

In the Zone (5 Reasons Why Zone Lists Matter)

Zone lists are very important pieces of information to ensure responders are focusing their attention on the right places, and yet it’s amazing how often dispatches discover either no zone lists, or limited lists with very vague descriptions. Here are a few reasons why it’s important. When responding to a fire, panic alarm, or burglary, […]