Mass On Test — You’re probably wondering what that is and how it benefits you, the dealer, right? It’s not something you have access to doing yourself, but it’s definitely something we can do to make your life so much easier when you’re challenged or dying to relax and enjoy your time. Initially, when our […]
There have been several changes in our system since the migration from Microkey to Stages. One of them is what we use to call Invalid Alarms. Now using Stages, they’re called ‘Undefined’ and they happen much less frequently thanks to some of the neat capabilities Stages comes equipped with. It’s important to know that Undefined […]
System Inactivity signals report to our Central Station as trouble signals (unless alternate instructions have been given) and triggers a notification from our dispatchers directly to the Dealer. What is a System Inactivity Signal? A notification that the alarm system hasn’t been armed or disarmed for a specific amount of time. Depending on how it […]
Tips to ensure both rapid response and minimal false alarm calls during holidays. People tend to leave town during the holidays, which is awesome! Don’t forget that we can put temporary vacation notes on accounts with alternate action plans so that we’re protecting their homes by calling the appropriate people. Your customers are welcome to […]
When dealing with alarms, passwords and/or pass codes become a big part of the conversation. The general assumption is that every alarm has a security code, but that’s not always the case. For example, many commercial fire systems are not password protected. The only time something like a password would come into play would be […]
On the Data Entry portion of Stages we’ve noticed that everyone seems to have a pretty good understanding of how to add keyholder contacts to accounts. It’s not often anymore that we find accounts with no keyholders unless it’s either deliberate or it’s an account in the process of being created. Where we’re running into […]
That’s right, ladies and gentlemen! Thanks to all the efforts of you hardworking folks, both internal staff (operators, dealer support, ancillary staff) and external teammates and partners (Yes, dealers, we mean YOU!) we’ve been able to make an All American dream of expanding internationally come true! With this milestone, we’re pleased and excited to announce […]
Ok, let’s get real for a moment. Thanks to friendly, helpful operators, the Central Station has become a bit of a catch all. Don’t get us wrong, it actually makes sense. They’re the ones who call on your troubles, power outages, and alarms. They’re usually who your customers call to place accounts on test. In […]
We all know that having a security system doesn’t guarantee a home doesn’t get broken into. Especially when the home owners are out of town. We also all know that you, the dealers, try to stress the importance of not announcing on social media or via answering machines or voicemails that they’re not home, and […]
Zone lists are very important pieces of information to ensure responders are focusing their attention on the right places, and yet it’s amazing how often dispatches discover either no zone lists, or limited lists with very vague descriptions. Here are a few reasons why it’s important. When responding to a fire, panic alarm, or burglary, […]