Handling Temperature and Environment

While the most popularly monitored alarms are residential and commercial burglar and fire alarms, they’re not all we help manage. Very important, but rarely thought of in reference to alarms, are medical facilities, farms, school cafeterias, restaurants, grocery stores…and the list goes on and on. What kind of non-fire, non-burg alarms do we monitor for […]

When Disaster and Poor Weather Strikes…We’re Ready!

Not many understand the huge impact inclement weather can have on the alarm industry quite like Floridians. As many of you know, when hurricane Irma wandered past our neck of the woods, we moved our team and their families in to ensure everyone was safe and that we were still up and ready to respond […]

Panic! Here’s the Attack.

Panic Alarms. Especially after all the crazy shootings, these alarms become more important than ever. They’re not solely for business and there are multiple ways they can be triggered, so it’s imperative that you, as well as your customers, know the process and how it works. As you, the dealers, know… These particular alarms come […]

When Your Customers Need….YOU!

Ok, let’s get real for a moment. Thanks to friendly, helpful operators, the Central Station has become a bit of a catch all. Don’t get us wrong, it actually makes sense. They’re the ones who call on your troubles, power outages, and alarms. They’re usually who your customers call to place accounts on test. In […]

Noted In the Details

In prior posts we’ve visited the importance of having current contact lists, medical information, and accurate zone lists. But there are other important factors that can help ensure your customers get the best, most timely response. Detailed notes for an operator to follow are key. Here are some bits of information that can be extremely […]

In the Zone (5 Reasons Why Zone Lists Matter)

Zone lists are very important pieces of information to ensure responders are focusing their attention on the right places, and yet it’s amazing how often dispatches discover either no zone lists, or limited lists with very vague descriptions. Here are a few reasons why it’s important. When responding to a fire, panic alarm, or burglary, […]

4 Key Misses With Medical Alarms

  We all know there are the accidental medical alarm triggers. You know, the ones where customers are attempting to clear trouble signals from their alarms and push the triangle button instead, thereby triggering their medical alarms? While those are unfortunate, they’re not the alarms that concern the dispatch team (mostly because those people answer […]