There have been several changes in our system since the migration from Microkey to Stages. One of them is what we use to call Invalid Alarms. Now using Stages, they’re called ‘Undefined’ and they happen much less frequently thanks to some of the neat capabilities Stages comes equipped with. It’s important to know that Undefined […]
It’s been brought to our attention that there have been several of our dealers lately that don’t know or understand the difference between a Subscriber or the Contact List and what the purpose of a subscriber is. On Residential accounts: On Fire & Gas alarms Subscriber/Premise numbers are the only ones called to verify prior […]
When dealing with alarms, passwords and/or pass codes become a big part of the conversation. The general assumption is that every alarm has a security code, but that’s not always the case. For example, many commercial fire systems are not password protected. The only time something like a password would come into play would be […]
On the Data Entry portion of Stages we’ve noticed that everyone seems to have a pretty good understanding of how to add keyholder contacts to accounts. It’s not often anymore that we find accounts with no keyholders unless it’s either deliberate or it’s an account in the process of being created. Where we’re running into […]
On the last post we talked about the importance of correct address placement on accounts. There’s one last tweak we need to tell you about though, because it can make a huge impact on your business and you’ve probably been skipping it and it’s right under the address section. That’s right. It’s the box in […]
Lately our Central Station has noticed an influx of accounts that appear to be missing addresses because they’ve been placed in the wrong data entry blocks, and it’s easy to see why. When entering a new account you see something like this: As you can see, on a new account being created, there’s only a […]
While the most popularly monitored alarms are residential and commercial burglar and fire alarms, they’re not all we help manage. Very important, but rarely thought of in reference to alarms, are medical facilities, farms, school cafeterias, restaurants, grocery stores…and the list goes on and on. What kind of non-fire, non-burg alarms do we monitor for […]
While we know that Carbon Monoxide Gas alarms are some of the deadliest alarms we deal with, it can often be difficult to convince our customers. It’s not uncommon for customers to become frustrated and angry when our operators follow protocols on this particular signal. When an alarm such as this one is triggered, it’s […]
Not many understand the huge impact inclement weather can have on the alarm industry quite like Floridians. As many of you know, when hurricane Irma wandered past our neck of the woods, we moved our team and their families in to ensure everyone was safe and that we were still up and ready to respond […]
For our long term Dealers, Stages was a challenge… And not always in a good way. Yes, we could blame it on old dogs and new tricks, but it was more than that. There’s a comfort in familiarity. All the ins and outs and tricks had been painstakingly learned. And then came Stages. And pretty […]