Final Tweaks and Why They Matter

On the last post we talked about the importance of correct address placement on accounts. There’s one last tweak we need to tell you about though, because it can make a huge impact on your business and you’ve probably been skipping it and it’s right under the address section. That’s right. It’s the box in […]

All American International?

That’s right, ladies and gentlemen! Thanks to all the efforts of you hardworking folks, both internal staff (operators, dealer support, ancillary staff) and external teammates and partners (Yes, dealers, we mean YOU!) we’ve been able to make an All American dream of expanding internationally come true! With this milestone, we’re pleased and excited to announce […]

When Your Customers Need….YOU!

Ok, let’s get real for a moment. Thanks to friendly, helpful operators, the Central Station has become a bit of a catch all. Don’t get us wrong, it actually makes sense. They’re the ones who call on your troubles, power outages, and alarms. They’re usually who your customers call to place accounts on test. In […]

Noted In the Details

In prior posts we’ve visited the importance of having current contact lists, medical information, and accurate zone lists. But there are other important factors that can help ensure your customers get the best, most timely response. Detailed notes for an operator to follow are key. Here are some bits of information that can be extremely […]

In the Zone (5 Reasons Why Zone Lists Matter)

Zone lists are very important pieces of information to ensure responders are focusing their attention on the right places, and yet it’s amazing how often dispatches discover either no zone lists, or limited lists with very vague descriptions. Here are a few reasons why it’s important. When responding to a fire, panic alarm, or burglary, […]

4 Key Misses With Medical Alarms

  We all know there are the accidental medical alarm triggers. You know, the ones where customers are attempting to clear trouble signals from their alarms and push the triangle button instead, thereby triggering their medical alarms? While those are unfortunate, they’re not the alarms that concern the dispatch team (mostly because those people answer […]

5 Negative Impacts of Obsolete Keyholder Lists

After a customer signs up for Alarm Service, they assume their part is over and, from an equipment install aspect, they’re mostly right. But there are things, life changes, where their lack of understanding or knowledge could be harmful without a team assist from you, their dealers. One of the biggest ways we can help […]

4 Most Underused & Important Signals

We really appreciate our installers and value their customers and the trust they put in us to keep them safe, along with their businesses. We guard them for Fire, Burglary, Medical, and Panic/Duress, but there are other things that we can monitor to help ensure our customers be safe and confident in our care… Non-Emergency […]