There have been several changes in our system since the migration from Microkey to Stages. One of them is what we use to call Invalid Alarms. Now using Stages, they’re called ‘Undefined’ and they happen much less frequently thanks to some of the neat capabilities Stages comes equipped with. It’s important to know that Undefined […]
It’s been brought to our attention that there have been several of our dealers lately that don’t know or understand the difference between a Subscriber or the Contact List and what the purpose of a subscriber is. On Residential accounts: On Fire & Gas alarms Subscriber/Premise numbers are the only ones called to verify prior […]
When dealing with alarms, passwords and/or pass codes become a big part of the conversation. The general assumption is that every alarm has a security code, but that’s not always the case. For example, many commercial fire systems are not password protected. The only time something like a password would come into play would be […]
On the last post we talked about the importance of correct address placement on accounts. There’s one last tweak we need to tell you about though, because it can make a huge impact on your business and you’ve probably been skipping it and it’s right under the address section. That’s right. It’s the box in […]
That’s right, ladies and gentlemen! Thanks to all the efforts of you hardworking folks, both internal staff (operators, dealer support, ancillary staff) and external teammates and partners (Yes, dealers, we mean YOU!) we’ve been able to make an All American dream of expanding internationally come true! With this milestone, we’re pleased and excited to announce […]
While our customers might not always realize the truth, we know that time is especially of the essence where fires are concerned. In fact, by the 2:30 minute mark, a two story home is already at 400 degrees, and by 4:33 minutes, rescue is virtually impossible. This means it’s important we convey to our customers […]
Ok, let’s get real for a moment. Thanks to friendly, helpful operators, the Central Station has become a bit of a catch all. Don’t get us wrong, it actually makes sense. They’re the ones who call on your troubles, power outages, and alarms. They’re usually who your customers call to place accounts on test. In […]
In prior posts we’ve visited the importance of having current contact lists, medical information, and accurate zone lists. But there are other important factors that can help ensure your customers get the best, most timely response. Detailed notes for an operator to follow are key. Here are some bits of information that can be extremely […]
Zone lists are very important pieces of information to ensure responders are focusing their attention on the right places, and yet it’s amazing how often dispatches discover either no zone lists, or limited lists with very vague descriptions. Here are a few reasons why it’s important. When responding to a fire, panic alarm, or burglary, […]
We all know there are the accidental medical alarm triggers. You know, the ones where customers are attempting to clear trouble signals from their alarms and push the triangle button instead, thereby triggering their medical alarms? While those are unfortunate, they’re not the alarms that concern the dispatch team (mostly because those people answer […]