Ok, let’s get real for a moment. Thanks to friendly, helpful operators, the Central Station has become a bit of a catch all. Don’t get us wrong, it actually makes sense. They’re the ones who call on your troubles, power outages, and alarms. They’re usually who your customers call to place accounts on test. In […]
In prior posts we’ve visited the importance of having current contact lists, medical information, and accurate zone lists. But there are other important factors that can help ensure your customers get the best, most timely response. Detailed notes for an operator to follow are key. Here are some bits of information that can be extremely […]
We all know that having a security system doesn’t guarantee a home doesn’t get broken into. Especially when the home owners are out of town. We also all know that you, the dealers, try to stress the importance of not announcing on social media or via answering machines or voicemails that they’re not home, and […]
Zone lists are very important pieces of information to ensure responders are focusing their attention on the right places, and yet it’s amazing how often dispatches discover either no zone lists, or limited lists with very vague descriptions. Here are a few reasons why it’s important. When responding to a fire, panic alarm, or burglary, […]
As dealers, it’s important that your customers keep their equipment in tip-top shape. It helps if they know where to call if and when they need to put their accounts on test and when to do so. Monthly or Quarterly Alarm Test – Encourage your customers to call the central station to place their accounts […]
We really appreciate our installers and value their customers and the trust they put in us to keep them safe, along with their businesses. We guard them for Fire, Burglary, Medical, and Panic/Duress, but there are other things that we can monitor to help ensure our customers be safe and confident in our care… Non-Emergency […]
When a customer’s home or business burglary alarm goes off, what can you expect of our Central Station Operators to protect your clients and their property? It actually depends on you and your instructions! If there are no special instructions, the steps are easy. Call 2 numbers to verify whether or not it’s an actual […]