Tips to ensure both rapid response and minimal false alarm calls during holidays. People tend to leave town during the holidays, which is awesome! Don’t forget that we can put temporary vacation notes on accounts with alternate action plans so that we’re protecting their homes by calling the appropriate people. Your customers are welcome to […]
On the Data Entry portion of Stages we’ve noticed that everyone seems to have a pretty good understanding of how to add keyholder contacts to accounts. It’s not often anymore that we find accounts with no keyholders unless it’s either deliberate or it’s an account in the process of being created. Where we’re running into […]
We all know that having a security system doesn’t guarantee a home doesn’t get broken into. Especially when the home owners are out of town. We also all know that you, the dealers, try to stress the importance of not announcing on social media or via answering machines or voicemails that they’re not home, and […]
Zone lists are very important pieces of information to ensure responders are focusing their attention on the right places, and yet it’s amazing how often dispatches discover either no zone lists, or limited lists with very vague descriptions. Here are a few reasons why it’s important. When responding to a fire, panic alarm, or burglary, […]
We all know there are the accidental medical alarm triggers. You know, the ones where customers are attempting to clear trouble signals from their alarms and push the triangle button instead, thereby triggering their medical alarms? While those are unfortunate, they’re not the alarms that concern the dispatch team (mostly because those people answer […]
As dealers, it’s important that your customers keep their equipment in tip-top shape. It helps if they know where to call if and when they need to put their accounts on test and when to do so. Monthly or Quarterly Alarm Test – Encourage your customers to call the central station to place their accounts […]
After a customer signs up for Alarm Service, they assume their part is over and, from an equipment install aspect, they’re mostly right. But there are things, life changes, where their lack of understanding or knowledge could be harmful without a team assist from you, their dealers. One of the biggest ways we can help […]
We really appreciate our installers and value their customers and the trust they put in us to keep them safe, along with their businesses. We guard them for Fire, Burglary, Medical, and Panic/Duress, but there are other things that we can monitor to help ensure our customers be safe and confident in our care… Non-Emergency […]
When a customer’s home or business burglary alarm goes off, what can you expect of our Central Station Operators to protect your clients and their property? It actually depends on you and your instructions! If there are no special instructions, the steps are easy. Call 2 numbers to verify whether or not it’s an actual […]