System Inactivity signals report to our Central Station as trouble signals (unless alternate instructions have been given) and triggers a notification from our dispatchers directly to the Dealer. What is a System Inactivity Signal? A notification that the alarm system hasn’t been armed or disarmed for a specific amount of time. Depending on how it […]
One of our goals here at All American Monitoring is to help you, our dealers, be as effective and efficient as possible. This includes ensuring your customers and their alarm systems are functioning properly, and when they’re not, making sure you and they are properly advised of the situation. When there are issues, signals are […]
While the most popularly monitored alarms are residential and commercial burglar and fire alarms, they’re not all we help manage. Very important, but rarely thought of in reference to alarms, are medical facilities, farms, school cafeterias, restaurants, grocery stores…and the list goes on and on. What kind of non-fire, non-burg alarms do we monitor for […]
While we know that Carbon Monoxide Gas alarms are some of the deadliest alarms we deal with, it can often be difficult to convince our customers. It’s not uncommon for customers to become frustrated and angry when our operators follow protocols on this particular signal. When an alarm such as this one is triggered, it’s […]
Noting accounts… Why is it so important? For your customers- It allows you to place customized notes for limited time frames with alternate directions/call lists for vacations, remodeling/construction, pending service calls when zones are malfunctioning. It enables you to give us special details like directions for rural customers, cross streets, whether or not customers have […]
Not many understand the huge impact inclement weather can have on the alarm industry quite like Floridians. As many of you know, when hurricane Irma wandered past our neck of the woods, we moved our team and their families in to ensure everyone was safe and that we were still up and ready to respond […]
Low batteries. No, it’s not the sexiest topic, but it’s an important one. Like you, we at Central Station know that there are all sorts of different Low Battery signals. Although there are keyfob batteries, sensor batteries, and many more, it’s the panel low batteries that are treated with the highest degree of seriousness. Why? […]