There’s only one thing our Central Station Operators love more than talking to you, Our Dealers. That’s helping your customers either when they call in needing help or when they are receiving our calls. Our operators are passionate about their job and making sure you and your customers are taken care of. They value the […]
Have you noticed how sometimes it seems that the more freedom you have, the more complicated and confusing things can get? It’s a classic case of ‘be careful what you wish for’ more often than not. For those who have been with us for a long time, you all remember when cancelling accounts required a […]
We love when you, our dealers, sign up new accounts! Now that everyone has a pretty good handle on how to place accounts in service, it’s important for everyone to know which fields are mandatory to be completed before bringing the accounts active as well as which fields will trigger a warning that information is […]
When talking to our dealers, No is not a word we want in our vocabulary. Usually. Unfortunately, sometimes we’re left with no choice. Here are a few questions that, no matter how much we may love you, will get an automatic “no” from our Central Station….and why. Can you put this zone on test for […]
Although there were a lot of awesome reasons to change from the old system to Stages, there were several features that made it an easy sale for what it could give to YOU, our dealers! You wanted more control, especially during the hours when Support was closed, and we listened! Here are our Top 5 […]
Not many understand the huge impact inclement weather can have on the alarm industry quite like Floridians. As many of you know, when hurricane Irma wandered past our neck of the woods, we moved our team and their families in to ensure everyone was safe and that we were still up and ready to respond […]
Step One: Go to the Google PlayStore for Android or Apple’s AppStore for iPhone. stages™ mobile Android App stages™ mobile iOS App Step Two: If you have an Android, search for Stages Mobile by Secure Global Solutions, then download it. If you’re an iPhone user, search for Stages for Business by Secure Global Security, then […]
As mentioned in prior articles, placing accounts on test is hugely important. In fact, as we showed you in our Beginning Stages post as well as 5 Times to Test, something as simple as placing an account on test is where Activating an account begins and it can save you and your customer from having […]
When you, our dealers, gain new clients, you count on us to monitor them. In order to recognize the difference between accounts that are Out of Service and active accounts, we’ve created a screenshot and boxed the out of service accounts for you. But in order to do that, we need you to activate their […]
For our long term Dealers, Stages was a challenge… And not always in a good way. Yes, we could blame it on old dogs and new tricks, but it was more than that. There’s a comfort in familiarity. All the ins and outs and tricks had been painstakingly learned. And then came Stages. And pretty […]