When Your Customers Need….YOU!

Ok, let’s get real for a moment. Thanks to friendly, helpful operators, the Central Station has become a bit of a catch all. Don’t get us wrong, it actually makes sense. They’re the ones who call on your troubles, power outages, and alarms. They’re usually who your customers call to place accounts on test. In […]

Noted In the Details

In prior posts we’ve visited the importance of having current contact lists, medical information, and accurate zone lists. But there are other important factors that can help ensure your customers get the best, most timely response. Detailed notes for an operator to follow are key. Here are some bits of information that can be extremely […]

Value In Vacation Notes

We all know that having a security system doesn’t guarantee a home doesn’t get broken into. Especially when the home owners are out of town. We also all know that you, the dealers, try to stress the importance of not announcing on social media or via answering machines or voicemails that they’re not home, and […]

4 Key Misses With Medical Alarms

  We all know there are the accidental medical alarm triggers. You know, the ones where customers are attempting to clear trouble signals from their alarms and push the triangle button instead, thereby triggering their medical alarms? While those are unfortunate, they’re not the alarms that concern the dispatch team (mostly because those people answer […]

5 Times to Test #SecurityEducation

As dealers, it’s important that your customers keep their equipment in tip-top shape. It helps if they know where to call if and when they need to put their accounts on test and when to do so. Monthly or Quarterly Alarm Test – Encourage your customers to call the central station to place their accounts […]

5 Negative Impacts of Obsolete Keyholder Lists

After a customer signs up for Alarm Service, they assume their part is over and, from an equipment install aspect, they’re mostly right. But there are things, life changes, where their lack of understanding or knowledge could be harmful without a team assist from you, their dealers. One of the biggest ways we can help […]

4 Most Underused & Important Signals

We really appreciate our installers and value their customers and the trust they put in us to keep them safe, along with their businesses. We guard them for Fire, Burglary, Medical, and Panic/Duress, but there are other things that we can monitor to help ensure our customers be safe and confident in our care… Non-Emergency […]

5 Ways to Prevent Dispatch Delays

In our business, timely responses are everything. Our Central Station dispatchers strive to ensure that we’re able to help your customers as quickly and efficiently as possible because, from Day 1, we make sure they understand their jobs are to help save lives and property. And they take pride in giving YOU, our dealers, their […]