Noting accounts is vitally important for ensuring our Central Station knows exactly how to handle your customers’ signals if your parameters are outside of normal protocols. If the notes are permanent on the account, it should be placed on the actual account’s notes. Sometimes, though, things happen that require temporary notes that supersede the normal […]
Tips to ensure both rapid response and minimal false alarm calls during holidays. People tend to leave town during the holidays, which is awesome! Don’t forget that we can put temporary vacation notes on accounts with alternate action plans so that we’re protecting their homes by calling the appropriate people. Your customers are welcome to […]
Noting accounts… Why is it so important? For your customers- It allows you to place customized notes for limited time frames with alternate directions/call lists for vacations, remodeling/construction, pending service calls when zones are malfunctioning. It enables you to give us special details like directions for rural customers, cross streets, whether or not customers have […]