What’s New

Custom Temp Noting

Noting accounts is vitally important for ensuring our Central Station knows exactly how to handle your customers’ signals if your parameters are outside of normal protocols. If the notes are permanent on the account, it should be placed on the actual account’s notes. Sometimes, though, things happen that require temporary notes that supersede the normal […]

Undefined/Invalid Alarms and Our Process

There have been several changes in our system since the migration from Microkey to Stages. One of them is what we used to call Invalid alarms. In Stages, they’re now called ‘Undefined’ and they happen much less frequently thanks to some of the neat capabilities Stages comes with inherently. It’s important to know that Undefined […]

System Inactivity Signals: How Can It Help You?

System Inactivity signals report to our Central Station as trouble signals. Unless alternate instructions have been notated on your dealer notepad or directly on a customer’s account, this particular signal triggers a call from our dispatchers directly to you, the dealer, where they either leave a message or tell you directly. What is a System […]

Keeping Spirits Bright Holiday Tips and Tricks

The Winter Holiday is fast upon us, so we thought we’d share a few reminders and holiday hacks to ensure you can work smarter, not harder this season so you can enjoy the people you love. People tend to leave town during the holidays, which is awesome! Don’t forget that we can put temporary vacation […]

How To Add Seasonal Schedules

With Black Friday rapidly approaching and many corporate accounts that include retail, food service, and other holiday affected businesses, we thought it would be a good idea to share how you can create an alternate holiday schedule for your impacted business customers. As we know, holidays can get very hectic, so the more accurate our […]

Holiday Closings For Biz Customers

Holidays are important to everyone, but for business customers, it can also be extremely complicated, and their livelihood and peace-of-mind count on you, our Dealers, getting things right and ensuring Central Station is giving their best for your people. Here’s why ensuring you have an accurate Holiday Schedule entered into Stages is a huge benefit […]

How to Play .opus Files from Call Recordings

The .opus files from our call recording system might be unfamiliar, but most audio software will play them. Windows Media Player is a notable exception, and it is the default audio program on some versions of Windows. This is why double clicking the .opus files sometimes fails to play them. This guide will detail two […]

Dealers and the Team Assist

There’s only one thing our Central Station Operators love more than talking to you, Our Dealers. That’s helping your customers either when they call in needing help or when they are receiving our calls. Our operators are passionate about their job and making sure you and your customers are taken care of. They value the […]